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Warranties Policy

Before you purchase from Esvape please read and understand our Warranty and Returns Policy below. If you are unsure or have any questions pertaining to any information contained in this section please email info@esvape.co.nz.

All warranties are handled on a case by case basis.

What we do not cover:

  • E-liquids (these are a consumable item and are not covered under warranty)
  • Atomizers, tanks, chargers, coils, or any other accessories on the device itself.
  • Product defects caused by normal wear and tear
  • Loss or theft of the product
  • Damage caused by incorrect use (reer to the user mannuals for correct use of our product where applicable)
  • Devices returned without the full packing in which they were sold.
  • Any products exceeding the warranty period.

What we do cover:

  • All defective haradware such as electronic equipment within 30 days from the date of delivery (which will be on your order confirmation email). Esvape's warranty is specifically for manufacture defects.
  • Batteries - for up to 90 days we will replace any battery that is defective

All warranties are assedded on a case by case basis and we reserve the right to decline a warranty claim for any reason. Saying that, we are fair and reasonable people who will do the best by you.